Shipping & Returns

Shipping New Zealand

Sensory Sam offers a standard $8 shipping rate, $13 Rural Delivery, and For bulk items like the "Complete sensory room package", a Bulk Shipping rate of $35 applies.

All our items are sent by tracked NZPost courier. 

We don't ship internationally, just domestically within New Zealand only.

Shipping Timeframes

For North Island deliveries, orders are usually delivered overnight from courier collection. Rural addresses may take an additional 2–3 working days.

For South Island deliveries, satchel orders are usually overnight, while boxes or cartons generally take 2–3 working days. Rural delivery may add another 2–3 working days.

Orders may sometimes be split into multiple packages, so one parcel can arrive before another. Your tracking link will show each package, allowing you to track anything still on the way.

South Island deliveries may also be delayed by weather or Cook Strait ferry disruptions, and courier networks can take longer during busy periods such as Christmas.

Refunds & Returns

Yes, we have a 30-day refund policy if you change your mind. Simply post it back to our warehouse and, after inspection, we will refund your payment. To be eligible for a refund, your items must be unused in the same condition as it was delivered. Packaging intact.

Please note, the cost of return shipping is the customers responsibility.

In the case of an exchange, you'll be responsible only for any difference in pricing.
To be eligible for a return, your blanket must be in the same condition as it was delivered. Please note, the cost of return shipping is the customers responsibility.

In case of a fault or loss of package in transit you are entitled to a full refund or replacement if you prefer. In this case we will cover the cost of the shipping.

Please note that, in all cases, the original receipt showing proof of purchase is required.

To inquire about returning products please email us at hello@sensorysam.co.nz for assistance and instructions.