Shipping & Returns

Shipping New Zealand

As you can appreciate weighted blankets are heavy. We offer a seriously subsidised flat $5 shipping rate for all our products

Sent by tracked Courier, our products should get to you 2-4 days.

Shipping Australia

We will ship our weighted products anywhere in Australia a $10 Flat rate. Delivery times will vary between each state, but you should allow for 2-8 working days for your package to reach you. All additional customs and import duties are the responsibility of the person purchasing. Check with your local authorities if you are unsure what these charges will be.

International Shipping

We ship our weighted products around the world using a tracked courier. $30 for orders weighing up to 2kg, $80 for orders weighing up to 3kg, $140 for orders weighing up to 5kg, and $220 for orders weighing up to 7kg. 

Delivery times will vary between each country, but you should allow for 3-8 working days for your package to reach you. All additional customs and import duties are the responsibility of the person purchasing. Check with your local authorities if you are unsure what these charges will be.

Refunds & Returns

Yes, we have a 14-day refund policy if you change your mind. Simply post it back to our warehouse and, after inspection, we will refund your payment. To be eligible for a refund, your blanket must be unused in the same condition as it was delivered. Pack-aging intact.

Please note, the cost of return shipping is the customers responsibility.

In the case of an exchange, you'll be responsible only for any difference in pricing.
To be eligible for a return, your blanket must be in the same condition as it was delivered. Please note, the cost of return shipping is the customers responsibility.

In case of a fault you are entitled to a full refund or replacement if you prefer. In this case we will cover the cost of the shipping.

Please note that, in all cases, the original receipt showing proof of purchase is required.

Please address all return blankets to:
Sensory sam
PO box 60060 
Titirangi
0642
Auckland

Please note: some kids have an immediate and positive response to weighted blankets, while others take time to get used to it. We suggest having a little faith in the deep touch pressure!