Shipping & Returns

Shipping New Zealand

As you can appreciate weighted blankets are heavy. We offer a seriously subsidised flat $5 shipping rate for all purchases over $34

Sent by tracked Courier, our products should get to you 2-4 days.

Refunds & Returns

Yes, we have a 14-day refund policy if you change your mind. Simply post it back to our warehouse and, after inspection, we will refund your payment. To be eligible for a refund, your blanket must be unused in the same condition as it was delivered. Pack-aging intact.

Please note, the cost of return shipping is the customers responsibility.

In the case of an exchange, you'll be responsible only for any difference in pricing.
To be eligible for a return, your blanket must be in the same condition as it was delivered. Please note, the cost of return shipping is the customers responsibility.

In case of a fault you are entitled to a full refund or replacement if you prefer. In this case we will cover the cost of the shipping.

Please note that, in all cases, the original receipt showing proof of purchase is required.

To inquire about returning products please email us at hello@sensorysam.co.nz for assistance and instructions.

Please note: some kids have an immediate and positive response to weighted blankets, while others take time to get used to it. We suggest having a little faith in the deep touch pressure!